Frequently Asked Questions

Payment & General Information

What payment methods do you accept?

Acceptable forms of payment are all major credit cards, debit cards, PayPal, and After Pay.

Where can I find product sizing information?

All items will have information pertaining to the general sizing of the item listed in the description area. Please be sure to read the item description prior to making your purchase.

Are items usually restocked?

Most items will not restock; however, it is likely that some items will restock.

Can I place an order via phone or social media?

All orders must be placed online at www.trendingtopkicks.com.

Do you have a physical store?

Trending TopKicks Shoetique LLC is an online store. Stay connected with us via Instagram and Facebook! (@Trending_TopKicks)

Do you offer local pick-up or delivery options?

No. All items are mailed via USPS or UPS.

Orders

How can I check the status of my order?

You will receive email confirmations once your order has been received, processed, and shipped. Once orders have shipped, you will receive an email notification with tracking information.

Can I cancel or change my order?

Contact us immediately at support@trendingtopkicks.com. Once an order is made, we cannot guarantee that it will be cancelled. Once the invoice is generated, we may not be able to cancel the order before it is prepared for shipment. Once the order is shipped, it cannot be cancelled.

Can I exchange my order?

We do not offer Exchanges; however, returns are accepted and are subject to the return policy guidelines.

What do I do if my order is damaged?

All items are inspected prior to shipping. If you receive an item that is damaged, you must contact us immediately. We can be reached by email at support@trendingtopkicks.com. Any defects must be reported within 7 calendar days of the item being delivered.

Why is my order delayed?

We appreciate your patience and apologize for any delays. Our orders are shipped via UPS and may be experiencing delays due to Covid-19. Please keep an eye on your email from delivery updates.

How do I add an item to an existing order?

Contact us immediately at support@trendingtopkicks.com. If the order has NOT been processed, we will add it to the existing order. If the order has been processed, a new order must be made. Pease be sure to include both order numbers in your email.

How long will it take my order to process?

All orders will be processed and shipped via UPS within 3-5 business days. Once orders have shipped, you will receive an email notification with tracking information.

Product categories